Category Archives: Technical

Happy Halloween from the team at Broadbiz

As we approach Halloween (a US phenomenon that has found its way over here – Ed), many local shops are dressing up their windows and in black and orange to celebrate the festival.

Screenshot of the Broadbiz website, with a new look and feel for Halloween.

Screenshot of the Broadbiz website, with a new look and feel for Halloween.

How do we achieve this, technically?

Although this looks very different to the usual Broadbiz website, it can actually be achieved quite easily with a little skill, technical knowledge and use of the web design tools available to us. Scroll down to see what the original website looked like.

  • CSS – cascading stylesheets are used for all layout on our site and we have created an additional stylesheets (under 200 lines of code) defining the use of fonts and colours
  • Google Fonts – Google provide a wide range of fonts which we can embed into websites, this one featuring dripping blodd is called Nosifer.

Given the ease of this, we plan to make this a regular feature as we approach other events such as Christmas, Valentine’s Day, Easter, etc. if you want to be kep up-to-date with what is going on, please feel free to sign up to our newsletter.

Screenshot of the Broadbiz website

Screenshot of the Broadbiz website

Resolved – Issues Accessing Customer Websites and E-mail Services

Unfortunately we have been experiencing problems with the Fasthosts platform. Planned maintenance is being carried out on the Fasthosts Servers from the 10th October to the early hours of 11th October.

This means customers may experience issues connecting to their websites or e-mail services. Fortunately this is only temporary and downtime should be kept to a minimum. We keep this blog post up to date as we learn more.

Here is the official statement from Fasthosts:

We will be carrying out upgrades to core network infrastructure between the hours of 2300 on Monday 10th October and 0600 Tuesday 11th October.

During this time there is an expected impact to live services lasting approximately 2 seconds. The services impacted are the shared web hosting and e-mail platforms.

This issue is presently under investigation.
Resolved
Fasthosts has posted on their website that the maintenance is complete and normal services have been resumed.

Problems with Web Hosting Servers – RESOLVED

This morning there has been an ongoing issue with a single Fasthosts server, which may result in some websites experiencing some problems. Fasthosts are providing updates on their support page which states they have resolved the issue and is in a current process of restoring the data.

The Broadbiz team are regularly checking the Fasthosts updates and when more information is available, we will keep you updated via our blog and social media.

Continue reading

Problems with Email Accounts

Early this morning on 27th May we learned that there is an ongoing issue with the Fasthosts email servers. This has been affecting a small number of our clients trying to connect via their webmail accounts and also their mail client accounts (Outlook, Mail etc.). We too are also being affected by this issue.

Fasthosts are fully aware of this issue and they are currently working on a solution. If you are being affected by this problem, you can keep updated by checking this blog post.

Fasthosts Issue: We are investigating a separate issue with the creation/upgrade of Exchange 2013, Mail Lite and Mail Extra mailboxes being delayed.

Problems with email accounts – RESOLVED

At 10:30am on 04 May we learned that there is an ongoing issue with the Fasthosts email servers. This has been affecting a small number of our clients trying to connect via their webmail accounts and also their mail client accounts (Outlook, Mail etc.). We too are also being affected by this issue.

Here is the latest update posted by Fasthosts:

  • 05 May – 12:00 – All systems are now up and running and all backed-up emails have been delivered.
  • 04 May – 14:38 – The current email delays are due to large queues of mail that built up during the early stages of this issue. The mail is being processed and the queues are reducing.
  • 04 May – 13:45 – Customers will now be able to access their mailboxes via webmail and email clients.
  • 04 May – 12:20 – Customers will now be able to access their mailboxes via webmail.

Issue: Customers are unable to connect to Webmail. This is affecting POP and IMAP connections. Our engineers are investigating this issue and are working to resolve this as soon as possible.

Problems Emailing Hotmail Accounts

Most recent update on Wednesday 2nd March 2016 at 10:20:

Discussions continue regarding lifting the block on our IP 213.171.216.60. However the majority of emails are now being sent successfully.

 

Update on Tuesday 1st March 2016 at 10:18:

The majority of emails are now being delivered to Hotmail email accounts; however work is still ongoing as bounces are still being received.

 

Update on Tuesday 1st March 2016 at 08:15:

We are currently investigating reports of bounces still being received by users of the mail platform trying to send to Hotmail e-mail addresses. If you are receiving bounces, as per previously the work around for this is to send the e-mail via the OWA (login.livemail.co.uk). We will update the status page as soon as more information is known.

 

Update on Monday 29th February 2016 at 16:21:

Emails are now being delivered to Hotmail.com, live.com and outlook.com however there may be some delay and intermittent sending, including bounce-backs until all email is able to pass through whilst the system updates.

 

Update on Monday 29th February 2016 at 15:04:

There is no further news from Operations Support regarding the Hotmail ban being lifted. They are still working with Hotmail in order to get this resolved.

 

Update from Fasthosts on Monday 29th February 2016 at 09:05:

Operations Support have been actively communicating with Hotmail to have this listing lifted, however at this time mails from this IP is still being actively rejected by Hotmail.

This will affect Starter, StarterPlus, Standard and Advanced mailboxes when configured to send via e-mail client and using Fasthosts SMTP server. Work arounds for the time being are to use OWA or an alternative SMTP server to send mail to these addresses.

We apologise for the delay in getting a resolution on this issue.

 

Most recent update from Fasthosts on Sunday 28th February 2016 at 09:17:

We are still in contact with Hotmail, this is still being treated as a top priority. We will post any updates here as they come.

 

Update from Fasthosts on Friday 26th February 2016 at 22:38:

Our Operations Support team report that discussions with Microsoft are ongoing presently and no ETA to the resolution is available at this time.

We apologise for the delay in resolution of this issue.

As mentioned previously, customers needing to send to Hotmail addresses should access their mailbox online via https://login.livemail.co.uk where the message will get though without issue, this will not work for the webmail however.

We continue to treat this issue as an urgent priority.

 

Update from Fasthosts on Monday 1st March 2016:

All problems have been resolved.

 

Initial Post on Thursday 25th February 2016 at 12:12:

We have had a handful of calls from clients this morning as emails being sent to some Hotmail accounts are being rejected.

The Problem
We have been in touch with Fasthosts, our hosting partners and they have confirmed that some of the Hotmail servers have found their way onto a black list which means that emails will not be delivered and you will receive an error email response.

The Workaround
Fasthosts engineers are working on the problem but have told us that customers needing to send to Hotmail addresses should access their mailbox online via webmail where the message will get though without issue.

The Solution
Fasthosts are continuing to resolve the problem and will update their support pages when they have done so. We will update you via email when that happens and as Fasthosts are usually pretty good, I would expect that to be later this afternoon.

Get In Touch
If you would like any further information, please feel free to get in touch and we will give you our usual helping hand.

How to Promote Your Website

A little earlier in January, I was asked to make a presentation to the Thanet Business Network advising members on ways in which they can increase the traffic to their website. The presentation went through a series of techniques both online and offline and culminated in this final slide which pretty much covers it.

FeaturePresentation06012016

High Quality Content

Google loves content. Simple as that. When people are searching for goods and services, Google is matching what is being searched against what you have on your website. If you haven’t taken a good look through your website content for a while, take half an hour to do so and let us have any updates.

Continue reading

Issue Regarding Windows 10 Upgrades – Resolved!

Please read this is you are using mailboxes supplied by us and Fasthosts.

You may be aware that Windows 10 was launched last week and the desktop upgrades that we have done here at Broadbiz HQ has caused us a few problems.

There appear to be some compatibility issues between Windows 10 and the Fasthosts SMTP (sending mail) servers which we are talking to Fasthosts as we speak. The problem is that once you upgrade to Windows 10, the Fasthosts servers do not work in Outlook and so you cannot send any emails.

Our Advice: Do Not Upgrade Yet

Whilst we sort this problem out with Fasthosts, we strongly recommend that you do not upgrade to Windows 10. All other platforms including previous versions of Windows plus Android and Apple seem to be still functioning OK.

Contact Details

You can get in touch with us on 01843 609372 or via email on hello@broadbiz.co.uk.

 

Resolved: 8th August 2015

One of our whizz kids here at Broadbiz HQ, Jonathan Plumridge has found the solution to this. By running a system filecheck and implementing the upgrades, the problem is no more and all our PCs are up and running again.

Here’s what we did. At the DOS prompt, we typed ‘sfc /scannow’ and after a half hour scan and upgrade, the problem has been resolved.

Presumably this has been resolved in the latest downloads of Windows 10 and I guess the lessons here, is not to upgrade to new software on the day of release … even if it is FREE!